top of page
3.png

 Store Policy 

PAYMENT METHODS

When placing your order, you can choose to pay with PayPal. For Israeli customers it is possible to place your order and pay with BIT or PAYBOX. Your order will only be confirmed after receiving the correct payment in combination with your order number.

REFUND

Naima refunds only when an order hasn't been delivered, 6 weeks after receiving your track and trace code, and the track and trace code shows an undelivered status (this is usually an "in-transition" status). This does not apply to any orders who had a "failed to deliver" attempt or to orders on sale. Your refund will be the full amount of your order, excluded postal service or any taxes. You'll receive your refund back in your bank account (within Israel through PayBox or BIT) within 2 weeks.

BABY TOYS SAFETY 

All products, and in particular the whole baby toy collection, are checked before shipping on any defaults. I make sure that the products you receive are well made. Do note that we never recommend do leave your baby alone and unattended with any of our toys. When there is any wear and tear on the toy, please ask your local seamstress for any repairs. 

bottom of page